Privacy policy

We collect the information you provide directly, including your name, email address, shipping address, and order details. We also collect limited technical data needed to run the store, such as session identifiers, device information, and basic analytics or server logs.

We use our own first-party analytics, not third-party advertising trackers. A cookie named pp_aid holds a random ID so we can count return visits. It expires 13 months after your last visit, and analytics records are deleted after 13 months. We record the pages you view and shopping steps (search, cart, sign-in, checkout) with the referring site, link campaign tags, device type and approximate country, linked to your account when you are signed in. Analytics records never include your IP address or full browser details, and we skip our analytics entirely when your browser sends Global Privacy Control or Do Not Track. Cloudflare, our network provider, may also measure page load times without cookies. The storefront also runs GenClass, a bug detector that watches for timing errors in your browser. It sends anonymous counts of what it detected to GenClass, never the pages you viewed, what you typed or who you are, and it is skipped when your browser sends Global Privacy Control. We see those counts for our store in a private GenClass dashboard.

We use this information to operate the storefront, authenticate your account, process payments, calculate shipping, send order updates, prevent fraud, and respond to support requests. Payment card details are handled by Stripe and are not stored directly by this store.

If you have an account and bought from us in the last two years, created your account in the last six months, or asked to receive them, we send you a short note about once a week with parts suggested from your past orders or new arrivals, and sometimes a promo code. If your address is on a school board's email domain, the note is about class sets and quotes instead. We use your first name, your email's domain, your order history and the parts earlier notes suggested to write it. Every note has an unsubscribe link that takes effect right away, and unsubscribing doesn't affect order confirmations or shipping updates. We record which addresses have unsubscribed, bounced, or reported an email as spam so we stop sending to them.

We share order and account data only with service providers needed to run the store, such as Cloudflare for hosting, file storage and our database, Stripe for payment processing, email providers for order, sign-in and deal emails, OpenAI for our AI support assistant, and fulfillment partners needed to ship your order.

Messages you send through the help chat on this site, and emails to support@polarparts.ca, are processed by OpenAI in the United States so our AI assistant can draft an answer. When it helps answer you, that includes details of your orders. OpenAI doesn't use data sent through its API to train its models by default. Help chat messages are stored with the path of the page you sent them from. We keep these conversations with our support records, and a person reviews them to answer you and to improve our support. You can ask for a person at any time: say so in an email to support@polarparts.caor in a reply to any support email, and a person will reply. Deleting your account deletes the support conversations stored in our support system that are linked to your account's email address. Copies in our support email inbox may be kept as part of our support records.

If you sign in with Google, Google confirms who you are and sends us the account identity details required to create or access your customer account, such as your name and email address.

We do not sell your personal information. We retain order and account data for as long as reasonably necessary to operate the business, comply with legal obligations, resolve disputes, and enforce our store policies.

You can contact support@polarparts.ca to request access to or correction of your account information, or to ask privacy-related questions.

By using the storefront, you also agree to the terms of service.