Refunds and returns.

To request a refund or return, email support at [email protected] within 14 days of delivery. Include your order email, order number, and clear photos of the item and packaging if a part arrives damaged, materially different from the listing, or missing from the package.

Unopened and unused stock items may be returned within 14 days of delivery in resalable condition. For change-of-mind or compatibility returns, the customer is responsible for return shipping and the original shipping charge is not refunded.

Consumables, custom-cut items, custom or personalized orders, and opened kits or parts that show installation, soldering, or other use are generally non-returnable unless they arrived defective or materially different from the listing.

Returns should not be mailed before support confirms the return instructions. Approved refunds are sent back to the original payment method after the return is received or after the issue is otherwise verified. Depending on the payment provider, refunds can take several business days to appear on the customer statement.

Payment disputes should be opened only after contacting support first so we can attempt a direct resolution. You can also use the contact page for order-specific help.