Refund policy

To request a refund or return, email support at support@polarparts.ca within 14 days of delivery. Include your order email, order number, and clear photos of the item and packaging if a part arrives damaged, materially different from the listing, or missing from the package.

Unopened and unused stock items may be returned within 14 days of delivery in resalable condition. For change-of-mind or compatibility returns, the customer is responsible for return shipping and the original shipping charge is not refunded.

Choosing the right part, model, colour, pack size and quantity is up to you. Each option on a listing is the supplier's own option, such as “1Pcs” or “50Pcs”, and that exact option is what we order and ship. If what arrives matches the option you picked, your order was filled correctly, even if you meant to pick a different one.

A mix-up like that is a change-of-mind return: the item has to be unopened and unused, you ask within 14 days of delivery, you pay return shipping, and the original shipping charge isn't refunded. After 14 days from delivery we can't take back or refund an option you picked.

Sometimes we spot a likely mix-up before an order ships and send a better option at no extra cost, as our terms describe. That's a courtesy: we don't check every order, so check the option before you buy.

Consumables, custom-cut items, custom or personalized orders, and opened kits or parts that show installation, soldering, or other use are generally non-returnable unless they arrived defective or materially different from the listing.

Returns should not be mailed before support confirms the return instructions. Approved refunds are sent back to the original payment method after the return is received or after the issue is otherwise verified. Depending on the payment provider, refunds can take several business days to appear on the customer statement.

Payment disputes should be opened only after contacting support first so we can attempt a direct resolution. You can also use the contact page for order-specific help.